Ibrahim I Ibrahim's Personal Website on Strikingly

Ibrahim I. Ibrahim
Retired on beautiful Lac Saint-Louis,
Montreal
Ibrahim retired in January 2021 after 52 years of work in IT Customer Support and Marketing, Business Consulting, Recruitment and Translation.

From 2009 to 2020, he offered translation services from Arabic to English and vice-versa. He accumulated over 10 years of translation experience in several fields. He is comfortable in both languages, having lived for similar periods in the Middle East and the UK & Canada.

From 2000 to 2011, Ibrahim ran ITS International, a Montreal-based company offering Business & Management Consulting Services (with focus on Customer Support), Recruitment Services (specializing in the placement of IT Professionals with prestigious clients in the Gulf Region of the Middle East).

During the 90's, and for over 10 years, Ibrahim was Manager then Director of Customer Support at CTI Datacom Inc., a Montreal-based integrator and provider of data communications equipment, software and services.

In the 70's and a good part of the 80's, Ibrahim ran the Customer Engineering organization of IBM World Trade Corporation in Kuwait, with responsibility for Hardware & Software Customer Support operations in the entire Gulf region outside Saudi Arabia, Iraq, and Jordan.

While still in Kuwait, Ibrahim spent a couple years as Marketing Executive for the Kuwait Computer Company, a re-seller of Mainframe computers, related peripherals and high-end systems and application software.

Interspersed with the above enterprises, Ibrahim had several management and business consultancy engagements covering such areas as Corporate Reorganization, Accounts Receivable optimization, Customer Call Center and Customer Service setup, and Corporate Profile creation.

Ibrahim was born in Baghdad (Iraq), attended Baghdad College high school and the City University in London (UK), worked for IBM in Kuwait for 19 years, and immigrated to Canada with his wife and three children in 1989.
EXPERIENCE

ITS International

Integrated Translation Services
Freelance Professional Translator
Aug 2009 – December 2020

Ibrahim was engaged in translation from Arabic into English and vice-versa. He has experience in many fields such as Accounting, Business, Education, Legal, Medical and Personal Documents. He offers quality, accuracy, confidentiality, commitment and availability.
ITS International

Information Technology Services
President

Jan 2001 – Jul 2009

Ibrahim was the co-founder, partner and president of ITS International, an IT Recruitment practice focused on placing experienced IT professionals with prestigious clients in the Gulf Region of the Middle East. In this role, Ibrahim oversaw the running of the company, ensured adherence to the highest professional standards, and looked after new business opportunities and alliances.

CTI Datacom Inc.
Director Customer Support

1990 – 2001

Established and managed a Canada-wide customer support operation with internal support staff in the major cities and outsourced service organizations for other areas, including a national 24/7 call centre based in Montreal, client maintenance contract management and vendor support contract negotiation, spares depot and recycling process, in-house technical training, etc. Later took on the responsibility for Inventory Control and Human Resources for the entire company.

Kuwait Computer Company
Marketing Executive

1987 – 1990

Marketing Executive for various HW and SW products, involving vendor discovery and negotiation, product introduction and rollout, internal training and processes, customer seminars, marketing materials, media coverage, etc.

IBM
Customer Engineering Manager

1968 – 1987

My responsibilities covered a large territory including Kuwait, Iraq, Jordan, and the Gulf (Bahrain, Qatar, UAE, and Oman), and involved total overall responsibility for hardware and software maintenance service on all installed IBM products, with a staff of 4 Customer Engineering Field Mangers and 40 Customer Engineering personnel. The position comprised the following concepts:
• The conduct of all Customer Engineering operations within the above-mentioned territory, including Planning, Organizing, Staffing, Directing, and controlling the Customer Engineering operation.
• Establishing and maintaining programs to ensure Customer Service Satisfaction, Revenue Protection, Optimum Product Performance, Employee Job Satisfaction, and the attainment of Financial and Operational objectives.
• Making planned periodic customer visits and maintaining business contacts with the appropriate levels of Customer Management to ensure convergence of customer expectations and service delivered.
MY MOTTO

Success is a journey, not a destination.
SKILLS

* Freelance Translator, offering quality, accuracy, confidentiality, commitment and availability.

* Recruiter with requirement-matching and interviewing skills.

* Business & Management Consultant with experience in organizational, marketing, operational, and customer service aspects.

* Computer savvy with knowledge of MS Word, Excel and PowerPoint.

Translatiom
Translation
Recruitment
Business & Management Consulting
Marketing
EDUCATION

City University London
BSc in Mechanical Engineering 1963 - 1966

Wolverhampton & Staffordshire College of Technology
A-Levels Physics, Mathematics 1960 - 1963

Baghdad College
High School 1955 - 1960
LET'S CHAT

iiibrahim@gmail.ca
Linkedin
Montreal, Canada Area
CONTACT ME!
Email: iiibrahim@gmail.com
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